Europe (including Southern Ireland): £16

Rest of the world: £17

We will endeavour to despatch all items on the next working day, but some items may be despatched two days later.

These charges apply regardless of how many items you order, and include the cost of insurance.

The delivery of your purchases will be sent via Royal Mail's Next Day Delivery, or handled by Parcel2go.com, and delivered by DHL, HDN, Parcel Force or Fed Ex, depending on the delivery address. If you experience any problems, please contact us.

Any duty or taxes applicable in the country of destination are the responsibility of the customer.

Our website is linked to our in-store stock information, and is kept up to date. However, in the unlikely event an item is not in-stock we will notify you by e-mail and give you a full refund if we can’t find an alternative you are happy with.

You may return unsuitable item(s) to us for a refund, credit or replacement. To qualify for a refund, credit or replacement the item(s) should be returned so that they reach us within 10 working days of your receipt of them. The item(s) must be in their original condition, with tags attached and must be unworn.

Once we are satisfied the item(s) is in its original condition and unworn, we will issue a refund for the goods. Please allow up to 10 working days from receipt by us of the item(s) for the refund to appear on your card or bank statement. We will credit the original purchaser’s credit or debit card for the sum paid less any taxes, duties and postal costs.

Some products may be non-returnable for hygiene reasons, such as pierced earrings.

Where an item(s) is found to be faulty, mis-described, not fit for purpose or incorrectly supplied, we will provide a full refund. Please return the item(s) to us.

All returns should be sent to:
Woosters
19 Mill Street
Oakham
Rutland
LE15 6EA

Please complete the returns form enclosed with your delivery and include your receipt. We advise that the item(s) be sent via registered post or carrier. We will not be responsible for returned goods that are lost or damaged in transit. Please note that postal costs are the responsibility of the customer and will not be reimbursed by us, except in the case of goods that are faulty, mis-described, not fit for purpose, or incorrectly supplied.